General Manager Hospitality, Fitness, Wellness, Spa, Sports Complex, Stadium, or related experience- Multi-venue or large 400 sq ft venue management experience a plus.
Reporting to the Chief Operating Officer
Direct reports include:
Sr. Director of Operations, Director of Performance Training, Director of Lifestyle, Director of Sales, and Member Experience Manager Our client is aspiring to be a top Brand in the Fitness, Wellness, and Hospitality industries in the United States located in Virginia near DC/MD Area
POSITION MISSION The General Manager will have principal involvement in and oversight for the operations, staffing and human capital development, business planning and operations. This leader will have
full P&L responsibility for the facility and have primary ownership for planning and executing the business strategy. In addition to hiring the leadership team, this executive will determine the highest and best use of the facilities at any given time, bearing the profitability and long-term objectives of the company in mind.
KEY ACCOUNTABILITIES Lead the Day-to-Day Operations of the Complex - Oversee all day-to-day operations of the facilities, including safety and customer experience.
- Build and grow a world-class management and operating team.
- Oversee the operations of the facility, including safety and customer experience.
- Manage top-line revenue and profitability, with attention to improving key performance metrics for the business.
- Engage and inspire staff, driving loyalty and retention through recognition and community-building activities.
- Develop a strong talent organization to ensure solid management succession. Hire people who will take the initiative, are accountable, and could be promoted at least one level.
- Build a collaborative and cross-functional work culture, in which functional and business leaders understand the overall business strategy and team across the organization to support and implement the business strategy together.
- Drive associate engagement throughout the organization to improve individual and business performance – engage a large and diverse workforce from the complex floor to the executive management team.
Develop New Revenue Streams / Build and Develop Key Partnerships - Work closely with the co-CEOs and COO on identifying, cultivating, and collaborating with core partnerships including retail, food & beverage, and other amenities.
- Manage top-line revenue and profitability, with attention to improving key performance metrics for the business.
- Identify and prioritize opportunities for expansion and generate buy-in from all key stakeholders, including the management team, and the customer, for such direction. Partner with senior management to specify long-term goals, align on strategy, and continually update priorities and initiatives.
- Lead existing partnerships to ensure continued growth and success for all parties involved. Identify and drive opportunities to enhance and grow existing partnerships and ancillary revenue streams.
- Appraise on a monthly, quarterly, and annual basis the results of operations as compared with goals, plans, and programs for inventory investment, sales, profits, investment, and growth; and report the progress of operations candidly.
Size of Team - The General Manager will have managerial responsibility for the majority of the Complex’s employees and will bring a strong sense of vision, mission, and values to the team. Reports to this role presently consist of the Sr. Director of Operations, Director of Performance Training, Director of Lifestyle, Director of Sales, and Member Experience Manager.
Pivotal Experience & Expertise The General Manager must have the following measurable capabilities:
- P&L Management – Has held full P&L responsibility in a growth business – a proven general manager with strong business acumen and a track record of success managing and building businesses.
- Hospitality/Entertainment – General Manager experience overseeing operations of a guest services-driven business with multiple revenue streams.
- Physical Venue Operations – A demonstrated track record of leading a complex, multi-dimensional business similar to complex size and scale (~430,000 sq. ft.)
- Financial Acumen – The ability to grow gross margin and operating income. Whether through functional training or P&L oversight, understands levers to pull to maintain quality while driving to topline results.
- Hiring and Building Teams – A leader that is capable of significant team build-out. Creates followership within companies and shows a history of pulling talented people into new organizations and creating successors within businesses.
- Commercial Sports experience – Previous customer-facing leadership in a commercial sports capacity.
- Lifestyle Brand experience – An orientation towards a more bespoke, premium product or service.
Candidate Profile The successful candidate will have relevant industry experience and is a strong leader, successful at motivating teams and groups of individuals to achieve and exceed goals, as well as deliver consistently on the customer service promise (and should be able to point to these results in prior roles). S/he is also a strong collaborator who excels at leveraging relationships with other functions to generate results. Additionally, s/he is a strong talent developer.
Culture Fit & Impact - An ability to drive visibility and accountability in the business – Creates the focal points for measurement and drives performance to hit these goals. Demonstrates and encourages a culture of accountability. Innate competitive spirit; passionate about the success of the company and its associates. Reads situations quickly and demonstrates a sharp focus on results. A doer, who looks for possibilities and potential, and acts with underlying urgency.
- Exceptional at change management and business transformation – Sensitive to culture but can make big, sustainable changes that create a firm platform for the business to grow.
- Unquestionable ethics and integrity with an eye to diversity and inclusion - Operates with transparency and candor; words and actions are aligned with the company’s values. Speaks with honesty and trustworthiness and owns and fixes mistakes. Sterling values; impeccable integrity. Down to earth, open-minded, confident without a hint of arrogance.
- Collaborative culture shaper with business-first mindset – An empowering, motivational, team-oriented leader, who drives collaboration within the organization. Must be able to unite cross-functional to create one culture.
- Champions a cohesive business plan and brings focus to a few key shared priorities. Engenders a “customer first” culture and mindset. Connects well from the hourly team member up through the Board. A Steward of the business.
- Player-coach style; humble and people-driven – Thrives in nimble environments and practices extreme ownership; has a strong work ethic and rolls up his/her sleeves to help drive results and empowers others to succeed. A penchant for walking the floor and listening.
- Lives the Brand – Understands the needs of the consumer, as he/she ideally has a passion for sports and personal fitness.
The Person Leadership Traits: - Growth driver. Proven ability to develop and execute growth strategies for a similar company serving all customers and clients.
- Results Orientation. The ideal candidate will have demonstrated superior results in managing the operations of a business in the sports, hospitality or restaurant industry, or adjacent industries with a strong customer experience focus, such as retail or entertainment. S/he drives key performance metrics such as overall profitability and member acquisition, with a continued focus on safety and member experience. This is a challenging role, and it is important that the successful candidate is able to set stretch targets and deliver against them.
- Commercial leader. A relationship builder, able to connect with athletics, food service, and retailer partners as an ambassador.
- Results-driven and capable of driving accountability throughout the organization. Able to translate the vision/mission of the organization into actionable plans. Can build organizational capability to support these objectives.
- Metrics-oriented and financially astute without compromising product quality; balanced focus on top and bottom-line growth; profit-minded.
- Efficiency-minded leader with a focus on prioritization and rapid decision-making.
- Team leader and builder. Able to coalesce both existing team members and new mid- and senior-level talent to support the company’s vision/direction. Ability to connect with, motivate, and lead employees.
- Creative and brings a hands-on management style characterized by a desire to “do” as well as “lead.” Not a believer in corporate hierarchy; can thrive in a flat/ “no bureaucracy” type company. Willingness to give people a chance to make mistakes as they grow and develop.
- Able to harness and deploy the entrepreneurial spirit of the organization for good while concurrently creating appropriate processes, structure, systems, and controls such that the business scales seamlessly.
- Active communicator who sets a cadence and process for team dialogue; transparent, direct, and proactive with all stakeholders.
The client is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.
This is the official job description provided by the client. Please be aware of all of the experience and traits the company is looking for.
Compensation Salary 0k- 0K ( salary under review), 35% potential bonus, unlimited PTO, benefits and more Apply Please submit your resume in a Word document format. If you are a match, you will be contacted to schedule a phone/video interview ASAP.