13 October 2021
Training and Development Director- Hotel/Hospitality

Training and Development Director
Luxury Hotel/Hospitality - Human Resources
Miami, Florida
 
Reports to: VP, Human Resources 
 
JOB OVERVIEW:
 
Responsible for the leadership and management of all training and development programs. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. Ensures all team members are aware of their job duties, standards and well trained to exceed customer satisfaction. Works closely with Director of Human Resources, Executive Committee and ADP on all employee training and development opportunities. Maintains high visibility and leads by example.
 
Requirements
  • Bachelor’s degree
  • A minimum of 3 years training experience, preferably in the luxury hotel industry
  • Fluency in English. Strong verbal, written, and non-verbal communication.
  • Proficiency in computer applications.
  • Fluency in a foreign language, preferably Spanish.
  • Previous guest relations training.
  • Familiarity with preparing statistical reports.
  • Knowledge of Forbes 5 Star Standards.
  • Knowledge of Leading Hotels of the World LQA Standards.
  • Knowledge of AAA 5 Diamond Standards.
  • Experience in managing a culturally diverse workforce.
  • Ability to: perform job functions with attention to detail, speed and accuracy.
  • Work cohesively with co-workers as part of a team and work with minimal supervision.
  • Maintain confidentiality of guest and resident information and pertinent resort data.
 
Job Functions- Overview
 
  • Ensure the hotel brand standards are adhered to by department managers and team members.
  • Oversee all aspects of Forbes and other credible organization training programs as well as motivation sessions.
  • Conduct New Hire Orientation that includes day two of Forbes Standards training monthly.
  • Review guest comment cards; coordinates recognition rewards for outstanding performance; identify areas of improvement, devise action plans and report result monthly.
  • Participate in Department Pre-shift Meetings; ACQ Champions Meetings, GAC Meetings, All Department All Staff Meetings and other Committee Meetings as needed.
  • Maintain complete knowledge of operational procedures and policies. Anticipate guests’ and staff’s needs, respond promptly, and acknowledge all guests and staff, however busy and whatever time of day
  • Always maintain positive guest and staff relations.
  • Inspect grooming and attire of all staff; rectify any deficiencies with employee on the spot and report to management. When necessary, have employee removed from floor until standards are adhered to.
  • Maintain working knowledge of all benefits policies, procedures, and programs including group health insurance, LTD, STD, FMLA, and COBRA.
  • General Human Resources Knowledge.
  • Assist with Recruitment when needed.
  • Assist Human Resources Director to organize all employee activities such as, Employee Picnic, Halloween event, Holiday Celebration, etc.
  • An extensive list of job functions will be provided upon your 1st initial phone interview w/ the recruiter
 
Compensation
 
Annual salary of up to $90K, benefits, PTO and more!
 
Apply
 
Please submit your updated resume in a word document.   Please make sure your months and years are listed for each employment. Also, list any responsibilities, tasks and accomplishments relating this position, under each position. 
 
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.