07 October 2021
Technical Service Coordinator

Job Description
An established company seeking a confident, reliable, and friendly customer service operator. In this role, you will be responsible for interacting with and handling the requests of our customers via phone, and email. In the client services department, you will team up with other representatives and managers to set productivity goals and work diligently towards meeting them. To perform this job, you must be comfortable with speaking for extended periods of time and have a teamwork spirit. We are a very dynamic company and always look forward to having our colleagues motivated to make a long career with us. If you believe you have what it takes to keep our clients happy, we would be interested in making you a part of our team.
Job Responsibilities
  • Take incoming calls from customers and listen to their concerns, complaints, and questions carefully.
  • Always handle the resolutions of cases in a professional manner including taking detailed notes on customer comments and concerns.
  • Connect customers and vendors to the appropriate department if you are unable to assist them adequately with their needs.
  • Meet with customer service supervisors regularly, to discuss performance and setting new goals.
  • Review recordings of calls and identify key areas for improvement.
  • Respond to client email inquiries in a timely and polite manner.
  • Email customers who have expressed interest in using our services.
  • Process both telephone and written customer inquiries (inbound and outbound).
  • Attend scheduled training sessions, to update skillset and knowledge of company’s procedures.
  • Follow up and contact clients with open issues and update account information in the system once the case is resolved.
  • High school diploma or equivalent required.
  • Associates or Bachelor’s Degree preferred, but not required.
  • Must be Polished, professional, upbeat, and positive personality.
  • Must be detailed oriented with excellent organizational skills.
  • The ability to multi-task and prioritize multiple assignments.
  • Ability to follow written and established procedures
  • Strong written/oral communication skills required.
  • Confident with customer interactions using both email and telephone communications.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Familiarity with Learning Management Systems (i.e., Moodle, Blackboard, etc.)
  • Must be able to operate in an open office environment as part of a fully integrated team.

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At ttg, “We believe in making a difference One Person at a Time,” ttg OPT.