07 October 2021
Social Services Coordinator

Our client a valued Health Care partner is committed to its patients, team members and the community at large. They are a management care organization representing physicians, practices, and patients across Florida. Seeking a dedicated and compassionate – Social Services Coordinator, who is interested in being part of a team that focuses on excellence and service to others.
Essential Functions:
The Social Services Coordinator is proficient on the services available to the community from the Department of Children and Families (DCF) and other programs designed for low income and elderly assistance. Makes decisions on the appropriate course of action for applicants and patients. Maintains applicants’ files and documentation within a tracking system.
  • Addresses and documents inquiries by following department process and Department of Children and Families (DCF) guidelines.
  • Determinates the individual’s needs and screen patients for potential eligibility for the social services available for them.
  • Provides necessary forms and documentation in preparation for eligibility determination.
  • Educates patients/clients about the services that the Social Services Coordinator can assist with.
  • Identify, analyze, and evaluate potential applicants using resources available.
  • Build working relationships with internal and external partners to meet a strategic goal.
  • The Social Services Coordinator submits information to Department of children and Families and other entities that provide Social Services in our community.
  • Based on client analysis the Social Services Coordinator submits information to Department of Children and Families.
  • Manages patient’s account and determines recertification timeline for existing clients/patients.
  • Serves as advocate and educator to applicants in need of assistance through Social Services programs.
  • Comply with all HIPPA and rules and Regulations.
  • Provide weekly and monthly report to direct manager.
  • Contribute to team effort by accomplishing related results as needed.
  • Complete the on-line trainings on ACCESS Florida portal required by the Department of Children and families.
  • High School diploma or equivalent (GED)
  • Strong Customer Service Skills.
  • Attention to detail.
  • Effective verbal and listening skills.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Must be able to work independently and be self-directed and motivated.
  • Must be willing to travel within the region based on business needs.
Preferred Qualifications:
  • Bilingual English and Spanish, Creole a plus.
Environment/Work Condition:
  • Employee will work in a private enclosed office.
  • Employee will be required to cover multiple sites.
  • Assisting multiple patients as well as general population in applying for additional assistance.