07 October 2021
Recovery Specialist

Recovery Specialist_ Kendall (Miami), FL
Our client has engaged ttg to find their next Recovery Specialist. Seeking candidates with exceptional organizational skills, follow-up protocols and negotiation skills to support repayment, settlement negotiation and claims filings for recovery on large volume of charged-off loans.
Job Title: Recovery Specialist
Department: Collections                  
Location: Kendall (Miami), FL
Reports To:  V.P., Collections
Status: Non-Exempt
This position is primarily responsible for negotiating repayment on charged-off loans and visas.
Essential Duties & Responsibilities:
  •  Contacts large volume of charged-off loan members daily in order to make arrangements for repayment.
  • Record all attempts and activity on collection sheet.
  • Post and Documents all payments received
  • Prepares a monthly recovery tracking report in Excel
  • Balance GL’s assigned to Recovery
  • Notifies Collections Manager of all accounts deemed uncollectible through normal channels and identifies those requiring legal action.
  • Research accounts labeled as “skips” in order to locate member’s new address.
  • Makes recommendations to Collections Manager for possible methods and procedures to improve operations and potential for recovery.
  • Make arrangements for the repayment of charged-off loans and reviews offers of settlement.
  • Investigates accounts thoroughly before deciding appropriate course of action to undertake.
  • Refers legal action, and problems of an unusual nature to the manager for review.
  • Files claims in Small Claims Court and presents evidence in support of the Credit Union’s claim.
  • Refer approved cases to attorneys for legal action (including suits, summons, caveats)
  •  Works directly with Credit Union’s attorneys on accounts for which collection lawsuits have been filed.
  • Assists the other Collectors in times of high volume, in addition to assisting with difficult collection cases.
  • Performs related duties as required by Collections Managers or other members of Management.
  • Process claims for loans with Lender’s Protection Insurance
  • Complete charge-off process on all loans approved for charge-off by the Board of Directors.
  • Prepare files for garnishments and levies
  • Monitor all accounts being handled by attorneys for timely and appropriate actions
  • Three or more years experience in collections recovery in a financial service environment.
  • Must possess strong verbal and written communication skills.
  • Must possess strong negotiating and customer/member service skills
  • Must be proficient in Microsoft Excel
  • Must be proficient in Microsoft Word
  • Must be proficient in Microsoft Outlook
Education and Training:
High school graduate or equivalent.
Language Skills: Ability to speak effectively with members and employees.
Work Environment: Flexible hours to include late evenings and weekends.
  • Insurance – Medical, Dental, Vision, Life, Short Term Disability, Long Term Disability, Accidental Death & Dismemberment
  • Paid Time Off – Vacation, Sick Time, Floating Holidays (2 per year)
  • Education Assistance - $2000 Tuition Reimbursement ; Discounted tuition rates through several institutions
  • Retirement Benefits – 401K Plan with Company Match; Pension Plan
  • Employee Wellness – Employee Assistance Program
  • Special Discounted Rates on Credit Union Loans
  • Other Benefits – Preferred Legal Plan; Long Term Care Insurance; AFLAC; Discounts from Vendors and Special Events
At ttg, “We believe in making a difference One Person at a Time,” ttg OPT.