20 October 2021
Housekeeping Supervisor


Housekeeping Supervisor

JOB OVERVIEW:
Supervise, train, and inspect the performance of assigned Room Attendants, Turndown Attendants, and Floor Attendants, ensuring that all procedures are completed to the hotel's standards.  Assist where necessary to ensure optimum service to guests.
 
REPORTS TO:          Executive Housekeeper, Assistant Manager.
 
SUPERVISES Room Attendants, Floor Attendants, Public Area Attendants, Laundry Attendants.
 
WORK ENVIRONMENT:
Guest rooms, guest and service corridors, Housekeeping Office.
The job involves working:

  • under variable temperature conditions (or extreme heat or cold).
  • under variable noise levels.
  • outdoors/indoors.
  • around fumes and/or odor hazards.
  • around dust and/or mite hazards.
  • around chemicals.
  • around bio-hazards.
 
KEY RELATIONSHIPS:
Internal:                     Staff in Housekeeping, Laundry, Engineering, Front Desk, Security.
 
External:                    Hotel guests/visitors.
 
 
QUALIFICATIONS
 
Essential:
  1. One year experience as Room Attendant.
  2. Knowledge of proper cleaning techniques, requirements, and use of equipment.
  3. Knowledge of proper chemical handling.
  4. High school graduate, some college.
  5. Fluency is in English both verbal and non-verbal.
  6. Compute mathematical calculations.
  7. Ability to:
  • perform job functions with attention to detail, speed, and accuracy.
  • prioritize and organize.
  • be a clear thinker, remaining calm, and resolving problems using good judgment.
  • follow directions thoroughly.
  • understand guest’s service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain the confidentiality of guest information and pertinent hotel data.
  • ascertain departmental training needs and provide such training.
  • direct performance of staff and follow up with corrections when needed.
  • retrain staff and hold them accountable for their performance.
  • run the housekeeping day to ensure the completion of tasks in all housekeeping areas with a positive guest experience.
  • recognize unsafe practices and correct them for the safety of guests and associates.
  • assist and/or direct special cleaning projects on a continuous basis.
Desirable:

  1. High school graduate.
  2. Supervisory experience.
  3. Previous guest relations training.
  4. Ability to input and access information in the property management system/computers.
  5. Bi-Lingual (Spanish) is preferred.
 
 
PHYSICAL ABILITIES  
Essential:
  1. Exert physical effort in lifting 25 pounds to 50 pounds, and also assist in pushing/pulling linen carts weighing 150 pounds as needed.
  2. Endure various physical movements throughout the work areas.
  3. Reach normal levels in accordance with height.
  4. Remain in a stationary position for 30 minutes throughout the work shift, as needed.
  5. Satisfactorily communicate with guests, management, and co-workers to their understanding.
  6. The job requires a lot of walking and moving around from building to building.
 
 
 
ESSENTIAL JOB FUNCTIONS
 
  1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  3. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
  4. Maintain positive guest relations at all times.
  5. Resolve guest complaints, ensuring guest satisfaction.
  6. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  7. Maintain complete knowledge at all times of:
  8. Verify room status on A.M. report; report discrepant rooms; prioritize and update the status of check-out rooms.
  9. Accompany staff to the floors at the start of their shift to ensure a quiet atmosphere is maintained. Monitor noise levels throughout the day to prevent disturbances (loud talking; yelling; etc).
  10. Ensure that assigned staff have reported working; document any late or absent employees.
  11. Coordinate breaks for assigned staff.
  12. Prepare and distribute assignment sheets to assigned staff and review priorities.
  13. Ensure that staff maintains control of their master keys and that they are returned daily to the PBX operator. Lost keys were reported immediately to management.
  14. Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  15. Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies.
  16. Check Room Attendant's carts for proper supplies, neatness, cleanliness, and mechanical problems.
  17. Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected.
  18. Inspect all vacant/clean rooms at the start of the day to ensure the room is still in proper condition for guest rental.
  19. Inspect rooms being serviced to ensure that all service standards are being met in stayover guestrooms.
  20. Prepare VIP guestrooms and showrooms in accordance with hotel standards.
  21. Update room status after approving cleanliness and condition in accordance with departmental standards check vacant rooms, verify status, and update the status of discrepant rooms throughout the shift
  22. Check vacant rooms, verify status, and update the status of discrepant rooms throughout the shift
  23. Check DND rooms and verify status.
  24. Leave voicemail messages for service rooms that have displayed a DND tag throughout the day.
  25. “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure the Room Attendant has changed bedsheets. Counsel Room Attendants on any discrepancies.
  26. Inspect public areas/bathrooms, fitness center, pool area, offices, and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
  27. Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
  28. Conduct training of staff as assigned.
  29. Provide feedback on staff performance to the manager. Report disciplinary problems to the manager and participate in the counseling of employees.
  30. Document pertinent information in the department logbook.
  31. Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
  32. Check P.M. reports for accuracy and completeness. Complete night counts in accordance with departmental standards.

SECONDARY JOB FUNCTIONS
 
  1. Assist in other areas of Housekeeping as assigned.
  2. Attend designated meetings.
  3. Makeup cribs and rollaway beds.
  4. Stock Housekeeping supplies.

SALARY

The rate of pay is $20-$22 hr. DOE for up to 60 days. If the position transfers to permanent, into the role of Asst. Dir. of Housekeeping, it would become a salaried position between $58k-$61k DOE. 

 
STANDARD SPECIFICATIONS
 
Requirements are representative of minimum levels of knowledge, skills, and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.
 
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
 
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.