16 September 2022
Guest Experience Support

Guest Experience Support
Temp (4-8 weeks)
$16/h-$17/h
M-F 9:30am-5:30pm
  • Answer incoming guest related calls in a courteous and professional manner. Making outbound calls to guests as needed. 
  • Input guest feedback into Guest Relations platform.
  • Review and respond to general feedback, suggestions and inquiries in Guest Relations platform or in emails.
  • Maintain Guest Relations platform up to date with all pertinent information.  Follow up with management on any missing information.
  • Monitor the Guest Relations inbox.
  • Escalate sensitive or urgent guest related matters as needed.
  • Assist with preparing and shipping Regional Management recoveries.
  • Ship out all guest relations certificates as per restaurants’ request.
  • Generate and distribute Guest Relations periodic reports on a timely manner.  Ensure all reports are accurate. 
  • Review and respond to online reviews for both positive and negative reviews. 
  • Monitor Accident/Loss Report inbox.
 
Qualifications:
  • Excellent verbal and written communication skills.
  • Ability to effectively plan, organize and meet deadlines while maintaining a high level of quality.
  • Intermediate computer skills required. (Microsoft Suite: Outlook, Word, Excel, PowerPoint, etc.)
  • Knowledge of the restaurant industry preferred.
  • High School Diploma
  • 3 years of customer service/ guest relations experience.