13 October 2021
Director of Security

Director of Security
Hotel/Hospitality
Miami, Fl
$110K to $120K Benefits
 
Background:
Our client, a Luxurious Seaside Hotel, has engaged us to find their next  Director of Security who will provide leadership to the entire security department.  This professional will also give direction and control all activities relating to the Security department, ensure the hotel meets its financial, Legal, Residents and guest satisfaction objectives in terms of safety.
 
We are looking for someone who can formulate progressive policies and procedures with the goal of continuous improvement for the security staff. Supervise, train and manage all Security Staff.
 
ESSENTIAL JOB FUNCTIONS
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Participate in management training sessions, communication and planning meetings.
  • Investigate all reported incidents.
  • Conduct internal investigations to include interviewing potential suspects and witnesses.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Immersed in the company’s culture of service and maintain positive guest and employee relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete awareness of:
    • scheduled group activities and house count.
    • facilities and services.
    • hours of operation.
    • facility layout.
    • fire and emergency plans.
    • departmental rules of conduct.
  • Establishes operational procedures for activities such as fire prevention and firefighting, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
  • Liase with representatives of local government to ensure cooperation and coordination of plant activities with law enforcement and firefighting agencies.
  • Notify Executive Committee regarding any reports involving possible liability.
  • Brief Executive Director of Security, CFO and General Manager on all matters requiring their attention.
  • Develop and maintain controls and procedures to ascertain proper access controls to Lost and Found and valuable lock-up areas.
  • Develop, maintain and understand Resort specific Fire and Emergency procedures and ascertain that you and the entire Security team understand the Departments responsibility in an emergency.
  • Conduct training and perform an annual fire emergency drill.
  • Consistently lead pre-shift enthusiastically and conform to standards.
  • Implement and enforces safety regulations and house rules.
  • Investigate cases happened in the hotel. Should criminal cases occurred in the Resort; assist Police to do investigation work.
  • Enforce safety regulations.
  • Investigate accidents.
  • Manage all fire alarms and emergencies within the property.
  • Maintain back up keys to the Executive Offices. Ensure only authorized individuals are permitted access to this area.
  • Maintain the ability to respond to the property 24/7 in cases of need.
  • Maintain ability to work a flexible schedule.
  • During your absence, ascertain proper leadership structure is left in-charge to inform Executives regarding such matters requiring their attention.
  • Accept additional responsibilities as directed from time to time by the Executive Director of Security, CFO or Member of the Executive Team.
  • Ensures all contractors are properly registered with accounting office, having provided Signed Vendor terms and conditions, Agreement and a current Certificate of Insurance in compliance with policies
  • Keeps track of all property passes handed to employees and reports any suspicious activity to Executive Director of Security
SECONDARY JOB FUNCTIONS
  • Assist Human Resources in preparation of employee ID's, name tags, and locker inspections.
  • Provide interdepartmental assistance upon request to ensure optimum service to guests.
  • Conduct employee locker audits.
  • Provide security service for banquet functions/meeting rooms.
  • Document maintenance needs on work orders and submit to Manger/Supervisor. 
STANDARD SPECIFICATIONS
QUALIFICATIONS
  • Fluency in English both verbal and non-verbal.
  • Provide legible communication and directions.
  • Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
  • Computer literate.
  • Bachelor’s degree - Preferable
  • 5 years’ experience.
  • Ability to input and access information in the property management system/computers.
  • Experience in Hospitality Industry in similar position.
  • Previous guest relations training.
  • Certification of previous training in computers.
  • Certification of previous training in alcohol awareness program.
  • Knowledge of local laws, investigative methods and fire safety.
  • Certification in CPR and first aid including the use of defibrillator.
  • Fluency in a second language, preferably Spanish or Creole.
  • Valid driver’s license.
  • Excellent driving record.
 
 
At ttg, “We believe in making a difference One Person at a Time,” ttg Opt.