07 October 2021
Customer Service Rep. Hialeah

Job Description
 
Summary
The CSR is expected to take complete responsibility for every interaction with a customer by providing outstanding service to build customer loyalty, improve customer retention and satisfy corporate customer service goals and objectives.
 
Duties/Responsibilities:
  • Assists higher-level customers and wholesale customers with day-to-day requests, order tracking
  • Update and maintain Mass Tracking Reports
  • Prioritize and respond promptly to customer requests via email/phone and resolve issues in a timely, professional, and efficient manner.
  • Handle a complete range of inquiries with an exceptional quality of interaction, clarifying root cause of problems, researching answers, providing solutions, and exploring alternatives
  • Resolves complex and unusual problems and communicates solutions or requested information to the customer and verifies that appropriate changes/resolutions have been finalized.
  • Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in the applicable database
  • Communicating with management about customer feedback, order issues, and more
 
Competencies:
  • Organizational Skills: Ability to organize people or tasks, adjust to priorities and learn systems— within time constraints, and with available resources. Must be detail-oriented.
  • Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
  • Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
  • Independent Thinking/Self-initiative: Critical thinker with the ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources.
  • Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.
  • Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required
 
Qualifications / Skills
  • 2 years of relevant work experience in a high-volume, customer-service role (i.e. call center, retail or similar environment)
  • Professional phone / email etiquette
  • Confident, outgoing, and self-motivated
  • Works well as a productive member of a team.
  • Must be able to pass drug tests and background screens.
  • Must have legal status in the US
 
Skills
Consider applying for this role if you have any of the skills required for this job.
 
Salary:
From $16.00 to $18.00 per hour (According to experience) Benefits
 
Hours: 8:00 a.m. to 4:30 p.m.