06 October 2021
Customer Service/Account Manager

Customer Service - Account Manager 
Design Company
 Ft Lauderdale Area 
On-Site at office 

Our client, a maker of textiles and design solutions for the hospitality industry, engaged ttg Talent Solutions to find their next Customer Service - Account ManagerProjects Specialist.
This position is responsible for the Customer Relations with the corporate accounts ensuring the timely, and accurate delivery of our projects. If you have experience in design, renovations, or a related area, this could be your next position. 
  • Monitors the entire life cycle of the customer order to ensure on-time delivery.
  • Manages internal and external customers by proactively communicating information and facilitating customer requirements for on-time delivery resulting in repeat business.
  • Reviews orders for accuracy of technical content, tagging information, and shipping information.
  • Builds strong and long-lasting relationships with internal and external customers via heavy phone and/or email. 
  • Takes on the role of being the first and main contact for your customer’s orders from beginning to end.
  • Establishes customer expectations and addresses any questions regarding technical specifications, pricing, shipping instructions, or legal documentation (tax forms or terms and conditions for example).
  • Sends consistent and proactive order status updates as per the customer requirement.
  • Expedites orders at the customer’s request by working with our Expediting Team, Mills, Finishers, and Warehouses.
  • Liaison between Project Management, Accounting, and expediting teams.
  • Responds to all internal and external customer requests in a timely manner.
  • Provides order status, paperwork necessities, shipment discrepancies, cancellations, possible field issues, freight quotes; whatever the customer needs.
  • Develops solutions to propose and then collaborates with the (sales rep) on how to approach the customer when there is a delay, shortage, or technical issue.
  • Holds bi-weekly order review meetings with account managers to discuss late and urgent orders.
  • Handles China to China shipments by corresponding with the company's  Fabrics in China until shipment is delivered and process billing.
  • Takes unassigned customer service calls from the switchboard.
  • Communicates effectively with internal/external customers and internal stakeholders.
  • Operates a computer and other office productivity machinery.
  • May mentor or give direction to Customer Care Representatives and provide training on best practices and escalations.
  • Assists with the onboarding and training process of new hires.
  • Authorizes cancellations and air freight approvals in the Customer Care Manager's absence.
  • Bachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • 2 years of Account Manager, or customer service and administration experience is required.
  • 2 years managing project life-cycle experience.
  • 2 years of Logistics - managing timelines on projects
  • Proficient in excel, word, and email
  • Experience working with Syspro ERP or Microsoft Dynamics AX is strongly preferred.
  • Position requires analytical, fast-paced, multi-tasking individual who can manage heavy email and phone correspondence for very important customers with large-scale textile project orders.
  • Must be organized, efficient, and able to maneuver easily with new technologies.
  • Must be able to exchange accurate information in all situations
Base salary $55K- $ 60K, discretionary company bonus annually, plus health benefits (Medical, dental vision), 10 paid Holidays, 16 days of PTO, 401k, LTD, and more!  We will consider those with limited experience for a junior role - up to 40K, just let me know. 
 Additional Benefits Perks: Onsite Gym & Fitness Facility, Onsite game room, Indoor soccer court, Slide, Discounted Fitness classes, Quiet Lounge: onsite space for silence, tranquility and personal focus; Outdoor Lounge: to re-energize with fresh air and sunshine; Completely non-smoking campus; Company events led by our Culture Committee

Please apply with an updated version of your resume in a word document.  A recruiter from ttg Talent Solution will contact you via phone/email ASAP

At ttg, "We believe in making a difference One Person at a Time," ttg OPT.