07 October 2021
Collision Center Manager

Collision Center Manager
Company Confidential 
Between North Miami - Hollywood
Responsible for the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production and administration. Maintaining company goals and standards for performance, growth and world class customer service.
Our client is one of the fastest-growing collision repair companies in South Florida.  Currently, we're looking for a highly talented, dedicated, and quality-focused professional to manage the daily operations of the center.
Looking for a leader able to manage the shop and workflow while ensuring employees are  engaged, and operations are running efficiently, while customer satisfaction is maintained at adequate levels.
Essential Job Duties
  • Forecast goals and objectives for the Center and strive to meet them
  • Recruit, train, recognize and retain talented teammates. Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position
  • Demonstrate a great ability to lead, develop, and inspire others to achieve success
  • Supervise the sales, overall production and administration of the center
  • Ensure that every associate follows standards, policies and procedures
  • Responsible for overall team engagement, including effectively leading team engagement meetings and communicating center scoreboard
  • Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines
  • Monitor current financial performance metrics and review previous month’s financial metrics to identify opportunities and trends
  • Ensure accounts are managed properly
  • Monitor the performance of each teammate and provide coaching through timely and specific feedback
  • Ensure the center is qualified to meet the requirements of our Insurer and partners
  • Responsible for the center’s regulatory compliance, including hazmat regulations and documentation
  • Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with associates, customers, clients and vendors
  • Establish and maintain good working relationships with insurance adjusters and customers to encourage repeat and referral business
  • Design and ensure compliance with safety rules, guidelines, standards.
  • Create a culture of safety through good housekeeping and PPE usage.
  • Other duties as assigned
Skill / Requirements:
  • HS or GED; Post-secondary education in collision repair preferred
  • Experience in auto repair industry or managing a team
  • Must be at least 18 years of age
  • Must have a valid Driver’s License and be eligible for coverage under our client’ insurance policy (Not an excluded driver)
  • Satisfactory completion of a criminal background check
  • Advance understanding and knowledge of the repair process/procedures
  • Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking.
  • Highly effective leadership skills including excellent communication skills and the ability to delegate and empower employees.
  • Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers
  • Maintains a well-groomed, professional appearance
  • Bi-Lingual English and Spanish is a must
Physical Requirements / Working Conditions
Position is based in a normal shop environment. Occasional physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, and lifting and carrying objects over 50lbs. Exposure to fumes, chemicals, dust, along with high levels of noise. Subject to weather conditions both inside and outside. Required to wear protective equipment when necessary. Occasional sedentary work. Must have visual acuity to determine the accuracy and thoroughness of the work assigned.
At ttg, "We believe in making a difference One Person at Time," ttg OPT.