21 September 2022
Collector Service Representative

Collections Representative
Hourly rate: $21
Hybrid with rotational schedule 1 st shift (8:30 am-5:30 pm) and 3 rd shift (10 pm-7 am)
Doral, FL


Job Description
ttg has been engaged by a prestigious financial institution company to find their next Collector Service Representative

You will be responsible for all aspects that involve the collection of all delinquent accounts of consumer, mortgage, visa, and other actions to recover past due accounts.

Essential Job Duties and Responsibilities:
 Review status of delinquent accounts (0 days and above) and initiate appropriate collection action by contacting each account according to due date.
 Send legal repossessions, deficiency, and demand letters.
 Make around 50 Collection calls a day, this can be higher depending on daily task.
 Research member disputes.
 Process speed and ECM payments.
 Prepare files and assign vehicles for repossession.
 Complete all work on repossessed units in a timely manner
 Prepare files and assign accounts for legal action.
 Respond to Mechanics Lien notices.
 Work with consumer credit card counseling on member loans.
 Conduct skip tracing.
 Review credit bureaus timely to decide necessary course of action.
 Work with CUNA on disability and death claims. Work with the supportive company that provides solutions on CPI (Collateral Protection Insurance)
 Review member’s file for loan decision for collection purposes.
 Take in-house payments to the tellers for processing.
 Work with members and prepare files for extension and loan workout.
 Recommend appropriate loans for charge-off.
 Work closely with the Visa, Bankruptcy and the Recovery areas of the Department.
 Work on credit files (if applicable)
 Follow-up with GAP and MBP insurance claims.
 Record all collection activity on member’s account.
 Collect information for ACH, Periodic payments, and Payroll Deduction.
 All duties as assigned by the managers and/or V.P. of Collections

Basic Qualifications (Required Skills and Experience)
 2-3 Years of related experience
 Knowledge of Microsoft Work a plus
 Knowledge of Excel a plus
 Knowledge of Outlook a plus
 Scrip Tracing a plus
 Fluent in the Spanish Language is desired.
 Night and Weekends required

Typical Education:
 Education: High School Diploma.


At ttg, “We believe in making a difference One Person at a Time,” ttg OPT.