07 October 2021
Collector II

Debt Collector – Credit Union
Kendall, Miami
$17.50 to $19.50
General Summary:
Our client, a well-established Credit Union, has engaged us to find their next Debt Collector who will be responsible the collection of all delinquent accounts of consumer, mortgage, Credit Card, and others for the branch.
Essential Duties & Responsibilities:
  • Review status of delinquent accounts (0 days and above) and initiate appropriate collection action by contacting each account according to due date.
  • Dunn Letter management including: 15, 30, 60, legal, repossession, deficiency and demand letters.
  • Daily client contacts
  • Research member disputes.
  • Prepare files and assign vehicles for repossession.
  • Complete all work on repossessed units in a timely manner
  • Prepare files and assign accounts for legal action.
  • Work with consumer credit card counseling on member loans.
  •  Conduct skip tracing.
  •  Review credit bureaus timely to decide necessary course of action.
  •  Work with CUNA (Credit Union National Association) on disability claims.
  •  Work with Allied Solutions on CPI (Collateral Protection Insurance)
  •  Review member’s file for loan decision for collection purposes.
  •  Take in-house payments to the tellers for processing.
  •  Work with members and prepare files for extension and loan workout.
  •  Recommend appropriate loans for charge-off.
  •  Work closely with the Visa, Bankruptcy and the Recovery areas of the Department.
  •  Work on credit files in E-Oscar
  • Record all collection activity on member’s account.
  •  Collect information for ACH, Periodic payments and Payroll Deduction.
  • All duties as assigned by the managers and/or V.P. of Collections
Education and Training:
  • High school graduate or equivalent.
Job Requirements:
  • 2-3 Years of related experience
  • Knowledge of Microsoft Work a plus
  • Knowledge of Excel a plus
  • Knowledge of Outlook a plus
  • Scrip Tracing a plus
  • Bi-lingual a plus
  • Insurance – Medical, Dental, Vision, Life, Short Term Disability, Long Term Disability, Accidental Death & Dismemberment
  • Paid Time Off – Vacation, Sick Time, Floating Holidays (2 per year)
  • Education Assistance - $2000 Tuition Reimbursement; Discounted tuition rates through several institutions
  • Retirement Benefits – 401K Plan with Company Match; Pension Plan
  • Employee Wellness – Employee Assistance Program
  • Special Discounted Rates on Credit Union Loans
  • Other Benefits – Preferred Legal Plan; Long Term Care Insurance; AFLAC; Discounts from Vendors and Special Events
At ttg, “We believe in making a difference One Persona at Time,” ttg OPT.