12 October 2021
Client Project Logistics Specialist

Client Project Logistic Specialist 
On- Site in  North Ft Lauderdale, Florida 

$55K - $60K w/ 16 days PTO, 10 paid Holidays, and excellent Benefits
This position is responsible for ensuring the timelines , and accurate delivery of our projects to our selected customer based.  You will monitor the entire order life cycle helping to ensure satisfaction and on-time delivery by performing the following duties.  
Manage the entire order life cycle helping to ensure satisfaction and on-time delivery by performing the following duties.
  • Builds strong and long-lasting relationships with internal and external customers - via heavy phone/email communications 
  • Reviews orders for accuracy of technical content, tagging information, and shipping information.
  • Manages internal and external customers by proactively communicating information and facilitating customer requirements for on-time delivery resulting in repeat business.
  • Builds strong and long-lasting relationships with internal and external customers.
  • Takes on the role of being the first and main contact for your customer’s orders from beginning to end.
  • Establishes customer expectations and addresses any questions regarding technical specifications, pricing, shipping instructions, or legal documentation (tax forms or terms and conditions for example).
  • Sends consistent and proactive order status updates as per the customer requirement.
  • Expedites orders at the customer’s request by working with our Expediting Team, Mills, Finishers, and Warehouses.
  • Liaison between Project Management, Accounting, and expediting teams.
  • Responds to all internal and external customer requests in a timely manner.
  • Provides order status, paperwork necessities, shipment discrepancies, cancellations, possible field issues, freight quotes; whatever the customer needs.
  • Develops solutions to propose and then collaborates with the account manager (sales rep) on how to approach the customer when there is a delay, shortage, or technical issue.
  • Holds bi-weekly order review meetings with account managers to discuss late and urgent orders.
  • Handles China to China shipments by corresponding with the company in China until shipment is delivered and process billing.
  • Takes unassigned customer service calls from the switchboard.
  • Communicates effectively with internal/external customers and internal stakeholders.
  • Operates a computer and other office productivity machinery.
  • May mentor or give direction to Customer Care Representatives and provide training on best practices and escalations.
  • Assists with the onboarding and training process of new hires.
  • Authorizes cancellations and air freight approvals in the Customer Care Manager's absence.
  • Performs other related responsibilities as assigned 
  • Bachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • 3 years of managing timelines, customer service and administration experience is required.
  • 2 years managing project life-cycle experience- Managing time lines
  • 2 years of Logistics or managing timelines for customers 
  • Experience working with Syspro ERP or Microsoft Dynamics AX is strongly preferred.
  • Position requires analytical, fast-paced, multi-tasking individual who can manage heavy email and phone correspondence for very important customers with large-scale textile project orders.
  • Must be organized, efficient, and able to maneuver easily with new technologies.
  • Must be able to exchange accurate information in all situations.
  • Experience in the textile, interior design, or renovations  a plus.
Base salary $55K- $ 60K, discretionary company bonus annually,  plus health benefits, paid Holidays , PTO and cool perks!

  Please submit your resume in a word document format. Include months and years for employment. if you are a match, you will be contacted by a ttg Talent Solutions Recruiter. 
NOTE: This is an on-site position only in the companies headquarter in the Ft Lauderdale area!

At ttg, "We believe in making a difference One Person at a Time," ttg OPT.