06 September 2022
Assistant Information Systems Manager

Position: Assistant Information Systems Manager
Salary Range: $ 95,000k -$118,000 Client Benefits
Job Type: Full-time permanent position
Location: Miami, FL

Job Summary:
The position of assistant Information Systems Manager is established to support the I.T Manager in planning, organization and controls all activities of the MIS Department and to ensure the effective, efficient, and secure operation of all automated banking systems. Provide best of class service and
support to business areas and employees and customers.

Essential Responsibilities:
• Provide employees with top quality, consistently available computer service, support training
and maintenance of all computer systems used throughout the client facility.
• Responsible for procuring, installing, and maintaining all computer hardware and software and
all other products and supplies necessary to keep computer systems operable and to fulfill
managements requests for computer support. Act as liaison between hardware and software
suppliers and bank management for informational updates and problem resolution.
• Asist I.T Manager in Creating, maintaining, and enforcing written policies and procedures
regarding all computer operations in the MIS Department and throughout the bank.
• Compile and present for review records to determine department productivity, quality of output
and cost of service.
• Review Infrastructure and provide guidance on technological advances that align with Corporate
strategic goals.
• Develop methods to continually improve results with guidance of Business and I.T Manager.
• Evaluate new equipment, software, and processes continuously, recommend changes as
appropriate, and supervise their installation.
• Work in conjunction with Security area to maintain security of all data proprietary to the Bank
and provide for the complete backup of all computer systems in case of system failure or
disaster.
• Provide support in Business Impact analysis for Business units and alignment with Technology
and respective assets.
• Manage Information Technology staff, measure and assign deliverables in support of the
business.

Other Responsibilities:
• Obtain business feedback for development and maintenance of Intranet and related access
portals.
• Approval and review of change management procedures, and enforcement of policies related to
change controls.
• Assist the I.T Manager in product development, applications, and services implementation for
the financial institution.
• Supervision of Helpdesk areas and ticketing resolution processes.
• Support I.T Manager in preparation and presentation of Technology Committee and Leadership documents and reports to management.
• Coordinate with third party vendors and core services to maintain appropriate performance and resolution process.
• Prepare audit reports and documents for FDIC, Internal Audit, External Auditor and other agencies on an annual basis for E-Services and Information Technology areas.
• Weekly review of system performance metrics and reporting, including Helpdesk and infrastructure monitoring systems.
• Review with I.T Manager security related reports and remediation objectives presented by Corporate Security Office, FDIC, and Internal Audit areas.
• Support Network Administrator in the development and implementation of existing or new hardware and software applications.
• Support Information Security area in developing and implementing technologies and policies to maintain a high security posture, and operational efficiency.

Minimum Requirements:
• Experience in infrastructure and data processing design.
• In depth and complete knowledge of all aspects of information security systems
• Detailed knowledge of Electronic Banking Systems and Item processing.
• Ability to analyze and align system information and business requirements.
• Excellent verbal and written communication skills.
• Ability to analyze and solve problems.
• BS in Computer Science and 3 years as Information Systems manager or equivalent of 7 years of
experience as financial institution I.T Manager.
• Ability to prioritize and organize.

Benefits:
• Health Plan
• Life Insurance
• Disability protection
• Savings Retirement Plan - (401k)
• Vacations
• Sick Leave
• Maternity/paternity leave
• Family death leave
• Personal day
• Holidays
• Employee help program

At ttg, _ "We believe in making a difference one person at a time" _ ttg OPT